Refund policy

At Pierre Basquet, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be occasions where you may need to return a product. Please review our refund policy below:

1. Eligibility for Refund:
- You may be eligible for a refund if you meet the following criteria:
- You have purchased the product directly from Pierre Basquet.
- The product is unused, unworn, and in its original packaging.
- You initiate the return process within 14 days of receiving the product.
- The product is not listed under non-returnable items (see section 3).

2. Return Process:
- To initiate a return, please contact our customer support team at [email address/phone number] within the specified return window.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to return the item(s).

3. Non-Returnable Items:
- Certain items are not eligible for return or refund, including but not limited to:
- Personalized or customized items.
- Perishable goods.
- Downloadable software products.
- Any exceptions to this policy will be clearly stated on the product page.

4. Refund Process:
- Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 14 days and credited back to the original method of payment.
- Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- Provide photographic evidence of the damage or defect, and we will arrange for a replacement or refund as appropriate.

6. Cancellation Policy:
- You may cancel your order for a full refund if it has not yet been shipped.
- If your order has already been shipped, you will need to follow the standard return process upon receiving the item(s).

7. Contact Us:
- If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us via our website contact form.

Please Note: This refund policy is subject to change without prior notice. Any updates or revisions will be communicated on our website.

Last Updated: 23/08/2025